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Terms and Conditions

Minimum Orders

The minimum order value for first time customers is £200 plus postage. There is no minimum for re-orders.

Payment

Orders require full payment by credit card when the order is placed. Goods are subject to VAT . Buyers are responsible for any customs duty and taxes levied by their country.

Delivery

Delivery and time frames will be determined at the time an order is placed. This can be anywhere between 1-4 weeks. If you require delivery by a certain date please contact us to discuss. UK Delivery is £6.00, Europe £8.00 and Rest of the World £12.00. Orders over £500 will be sent free of charge.

Returns

Return requests must be made in writing within 5 days of delivery quoting your invoice number and reason for return. No returns are accepted unless approval and a return number has been given. Gift boxes/ wrapping for the items must also be included. Returns must be sent via a secure and tracked service and received within 7 days from the date the return authorisation was given. Please include a copy of your invoice.

Hallmarks

To comply with UK and EU law, the total weight of unhallmarked silver components in any one piece of jewellery will not total more than 7.78 grams unless hallmarked by a UK assay office.

Copyright and Images

This website is owned by Under the Rose Ltd and subject to copyright. If you would like to use any of our images for promotional purposes please ask permission first, a simple email is fine. Use of images are only allowed for the time of the promotion or used if you are currently stocking that item.

Prices

Prices shown on our website for wholesale are ex VAT. We reserve the right to alter these prices at any time. All goods come with a RRP.

Reselling Under the Rose

Customers may sell Under the Rose products online as well as in bricks and mortar shops but not via any third party marketplaces without permission.

Right of Refusal

Under the Rose reserves the right to refuse a sale for any reason.