Privacy Policy

Privacy Policy
The aim of this policy is to help you understand what information we collect and how we use it. We’ve kept it as simple and clear as possible. If anything doesn’t make sense, or you’d like more details, please just get in touch.

Information you give us
When you buy our jewellery, ask us a question, or sign up to our mailing list or SMS messages, you share personal information with us — things like your name, email address, delivery address, phone number, and payment details.

We only ask for the information we need to process your order, provide you with updates, or send you the marketing messages you’ve asked to receive.

You don’t have to provide this information, but without it we won’t be able to fulfil your order or respond properly to your queries.

Cookies & technology
Like most websites, ours uses cookies. These help us understand how people use our site, remember what you’ve added to your basket, and generally improve your experience.

Our servers also log basic “technical data” such as your IP address, which helps us keep the site secure and running smoothly.

Abandoned carts & SMS
Under the Rose Ltd’s website uses cookies to help keep track of items you put into your shopping basket, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS.

You can accept or decline cookies in your browser settings. Most browsers accept them automatically, but it’s your choice.

Consent
When you provide us with personal information to complete a purchase, arrange delivery, or contact us, you consent to us using that information for that purpose only.

If we’d like to use your information for a secondary purpose — like sending you marketing emails or SMS messages — we’ll ask directly for your consent. You can unsubscribe from emails by clicking the link at the bottom of any marketing email, and you can opt out of SMS at any time by replying with STOP.

What we do with your information
We use your information to run our business and give you the best possible service. This includes:

Processing and delivering your order
Making and personalising your jewellery
Contacting you about your order or account
Understanding what our customers like, so we can improve our products and services
With your permission, sending marketing emails or SMS messages about our jewellery, offers, and updates
We keep your information only for as long as necessary. Some details may need to be held longer for legal or accounting reasons, but never longer than we should.

Payment information
If you choose to pay using a debit or credit card, your payment details are processed securely by our providers (for example, PayPal, Stripe, or Shopify Payments).

In order to offer you Klarna’s payment methods, we may pass your personal data in the form of contact and order details to Klarna at checkout. This allows Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s Privacy Notice.

Information we share with partners
We sometimes need to share your information with trusted third parties who help us provide our service. For example:

Delivery companies (Royal Mail, DPD, DHL)
Payment providers (PayPal, Stripe, Klarna)
Our ecommerce platform (WordPress, managed by Not-a-square.co.uk)
Email & SMS marketing providers ( Klaviyo)
Secure cloud storage (Dropbox)
These partners only use your information to carry out their services for us. They are not allowed to use it for their own marketing.

👉 The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sometimes your information may be stored or processed outside the UK. In those cases, it may be subject to local laws where the provider is based.

We will never sell your personal data.

Security
We take protecting your information seriously. Your details are stored securely with our service providers. Payment details are encrypted and handled to strict industry standards (PCI-DSS).

Your rights
You have rights when it comes to your personal data. These include the right to:

Access the information we hold about you
Correct any mistakes in that information
Ask us to delete your data (unless we’re required to keep it for legal reasons)
Restrict or object to how we use your data
Request a copy of your data in a portable format
If you’d like to exercise any of these rights, just contact us using the details below.

If you’re unhappy with how we’ve handled your data, please let us know so we can put it right. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at www.ico.org.uk.

Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.

Contact us
If you have any questions about this policy, your data, or your rights, please get in touch:

Under the Rose Ltd
First Floor, Unit 5, Kingston House Estate
Portsmouth Road
Surbiton
Surrey
KT6 5QG
United Kingdom

📧 info@undertherose.co.uk
📞 0208 398 5504

And if you’ve read all the way down here — thank you. We think you deserve a good cup of tea!